nuvyvpn Support

nuvyvpn is provided by CRETE CRAFT INC. ｜ 中文版

Contact support

When reporting an issue, include your app version, iOS version, time and time zone, server name, Wi-Fi or cellular network type and the error message. Never send passwords, verification codes, Apple tokens, WireGuard private keys or server credentials. Redact account and personal information from screenshots.

Common questions

How to connect

Read the data disclosure in the app, sign in with Apple, select an available server, allow iOS to add the VPN configuration, then tap connect.

What if the connection fails

Check network availability and that you are signed in, refresh the server list and try an available alternative. Some networks restrict UDP, and WireGuard may be unable to connect. Run the in-app diagnostic and submit a ticket describing the error; do not disable device security protections to work around the issue.

Why does my exit IP change

When using a VPN, destination services usually see the VPN node's exit address. An exit-IP check only reports the address used by that request; it is not proof of complete anonymity or that all other traffic always uses the tunnel.

How to manage devices

Go to Account → Device management to rename or remove devices. The default registration limit is three devices. Removing a device revokes its connection authorization.

How to delete your account

Go to Account → Delete account and follow the prompts to confirm. Signing out does not delete an account. See the Privacy Policy for data and backup handling.

Is it free

The current V1 is free and has no subscription, purchase or renewal interface.

Service and privacy links